Microsoft has issued a refund to a 12-year-old child with ADHD who spent over $1,300 on Xbox One video games without his parents’ knowledge. | Source: Shutterstock
Microsoft has finally refunded more than 100 purchases made by a 12-year-old gamer from the UK. The child, who had been diagnosed with ADHD and exhibits symptoms of inattention and impulsivity, spent over $1,300 on Xbox Live without his parents’ knowledge.
Microsoft cancels Xbox Live purchases made by child with ADHD
The preteen gamer’s parents told MoneySavingExpert that although they purchased all the Xbox One games their son played, the 12-year-old inadvertently spent another £1,097 ($1,336) on add-ons and in-game items such as characters and costumes.
He reportedly made 123 separate transactions.
Microsoft didn’t initially respond to the family’s complaints, even after the parents sent a spreadsheet listing all the transactions, along with evidence proving that their son had ADHD.
That’s when they went public with their story, and the pressure seems to have gotten to Microsoft. According to MoneySavingExpert, Microsoft now since refunded the child’s Xbox Live purchases.
While Microsoft (eventually) nullified the 12-year-old’s Xbox spending spree, many video game publishers continue to target underaged children with allegedly unethical marketing campaigns and business practices to exploit their thirst for gaming with microtransactions, loot boxes, and gambling.
The menace of video game microtransactions
The archetype for this trend is a trailer for NBA 2K20’s new card-based MyTeam mode, in which the video game publisher flagrantly promoted gambling to children.
@GamRegGB you have concluded that loot boxes in video games do not count as gambling. LOOK AT THIS!!! they have literally put slot machines and roulette into nba2k20.