MetLife, one of the globe’s largest providers of insurance, is using Ethereum to transform the life insurance claims process.
Using Ethereum to transform life insurance
LumenLab, MetLife’s Singapore-based incubator, is collaborating with media group Singapore Press Holdings and insurance cooperative NTUC Income to release “Lifechain,” a smart contract platform built on Ethereum, reported Forbes contributor Steven Ehrlich.
The life insurance claims process naturally comes with notable friction. After the loss of a family member, filing a claim can be difficult. And, because of the private nature of life insurance, sometimes families are unaware the deceased was insured.
Lifechain programmatically determines if the deceased was protected by a policy and automatically files a claim.
How it works
When a government database issues a death certificate, the system retrieves the deceased’s National Registration Identity Card and encrypts it onto the Ethereum blockchain. This triggers query on NTUC Income’s databases looking for a matching life insurance policy.
If a match is found, Singapore Press Holdings will inform the family members, and presumably release an obituary. Meanwhile, NTUC Income will initiate the life insurance claim process.
Benefits of the blockchain
Overall, the process eliminates multiple steps in the claims process, giving more space for a family to mourn. The innovation could also lower prices and result in new services around tokenization.
Zia Zaman, CIO of MetLife Asia and CEO of LumenLab, said:
“The future of distributed ledger technology in life insurance will somewhat depend on public sector involvement. Those jurisdictions and governments that are more innovative will see citizens and policyholders in their jurisdictions benefit from less friction, more fulfilled payments, and a general overall improved experience,” in a comment to Ehrlich.